Arrow Dash Saga Support

WildGrassX Studio · Last updated: 23 October 2026

Contact us

Email support@wildgrassx.com for gameplay, purchase, advertising or privacy questions. Include your device model, iOS version, app version, level number and a description of what happened. A redacted screenshot can help. Do not send passwords, full card details or unrelated personal information. We do not promise a fixed response time; privacy requests follow applicable legal deadlines.

How do I play?

Tap an arrow to send it along its exit path. Clear blockers first, then remove all arrows. Hint is free. Pinch to zoom; Fit restores the full-board view without resetting the level. Music volume is adjustable in Settings.

Why did I lose a heart or run out of time?

A run starts with three hearts. Each arrow's first blocked attempt costs one heart; repeated blocked attempts on that same arrow do not cost another. The countdown starts with the first attempted move. Pause, background, full-screen ads and the in-game Remove Ads information sheet pause the countdown. Available assistance is displayed in the game.

How does energy work?

Starting or retrying costs one energy. Energy starts at and is capped at five, and restores one point every five minutes, including while you are away. An eligible energy reward adds two points without exceeding the cap. Reviving the current run does not spend another energy. Clock and device-storage changes can affect recovery calculations.

What does Remove Ads include?

When the live product is available, it is a one-time, non-consumable purchase. It removes banners and interstitials and allows revive, extra time, energy refill and skip without watching ads. You still choose each action; the action's conditions and energy cap remain. It does not automatically finish puzzles or unlock every level. The actual price is shown by Apple. There is no automatically renewing subscription for this product.

A disabled Store unavailable button means the product cannot currently be bought. Local StoreKit testing labels and prices do not represent a real payment offer.

I bought Remove Ads, but ads are still showing

Use the Apple Account that originally made the purchase and open Settings → Restore purchases. Check your connection and Apple's purchase history. If restoration fails, contact support with a redacted receipt or order reference and app version. Do not send your Apple Account password. Refunded or revoked purchases may no longer provide access. Do not purchase again merely to troubleshoot.

How do I request a refund?

Apple handles App Store billing. See Apple's refund instructions or visit reportaproblem.apple.com. Eligibility depends on Apple's process and applicable law; support cannot guarantee approval.

Why is a rewarded ad unavailable or missing its reward?

Connectivity, provider supply and advertising privacy choices can affect availability. You receive the reward only after the ad SDK confirms the reward condition. For a missing confirmed reward, tell support the approximate time and time zone, level, reward type and what the ad displayed. You do not need to click an advertiser's external offer or buy an advertised product to report a problem. Report inappropriate ads with a redacted screenshot if possible.

Can I sync, recover or reset progress?

There is no developer-operated account or cloud-save system. Local progress and device backups depend on iOS settings. Reset all progress resets current/unlocked levels, not sound preferences, energy or Apple purchases. Deleting the app can remove local saves; offloading can retain data. We cannot remotely recover local-only progress.

Privacy and other documents

Read the Privacy Policy, Terms of Service and Data choices and deletion guide. Advertising privacy options appear in Settings when required by the consent service. For privacy requests, email support@wildgrassx.com.